Support and FAQ

Yes. Raidcrown is free to download and play. Optional in-app purchases buy gems, cosmetic skins and the Season Pass. Everything that affects battles can also be earned by playing, and there are no ads.

Follow the tutorial: it walks you through building, training and your first raid. Then link Google Play Games in Settings › Account so your progress is safe, and try the single-player campaign to practise raiding at your own pace.

New to the Crown Heist? Our Crown Heist guide explains every rule.

Raidcrown needs Android 8.0 or later and a 64-bit (ARM64) processor. We recommend about 3 GB of RAM or more. See Technical for details.

A guest account is tied to the phone you started on. If you lose, reset or replace that phone, you may not be able to get it back.

An account linked to Google Play Games follows you: install Raidcrown on any Android phone, sign in with the same Google account, and your base is there. Link yours in Settings › Account › Link Google Play Games. Your progress is kept on our servers either way; linking is what lets you reach it from another phone.

If your account is linked to Google Play Games, install Raidcrown, choose Sign in with Google Play Games and use the same Google account.

If you played as a guest and didn't link the account, contact us with as much of this as you can:

• your player tag (9 characters) or player name;
• your Keep level, trophies and House name;
• roughly when you started playing, and the phone you used;
• Google Play order numbers for any purchases (they start with GPA.).

We can only restore an account when we're confident it's yours.

Open Settings › Account. Your player ID and 9-character tag are shown at the top. Include your tag whenever you contact us; it helps us find your account quickly.

No. Each Google Play Games profile can be linked to one Raidcrown account, and accounts can't be merged. If a link fails because your Google profile is already in use, sign in with Google Play Games to reach the account it belongs to.

Our servers check every purchase with Google Play before granting it, which usually takes a few seconds. Make sure you're online and restart the game: anything waiting is delivered when you reconnect. If Google shows the payment as pending, your items arrive once it's confirmed.

If an hour has passed and it still hasn't arrived, email billing@raidcrown.com with your player tag and the Google Play order number (it starts with GPA. and is in the receipt Google emailed you). Google automatically refunds a payment if a purchase isn't confirmed within 3 days.

Purchases are made through Google Play, so refunds are handled by Google Play. Shortly after a purchase you can usually request one from your Google Play order history; see Google's refund guide. You can also email billing@raidcrown.com and we'll help.

Consumer laws, such as the Australian Consumer Law, may give you further rights. See section 7 of our Terms of Service.

We remove what the purchase granted: unspent gems from it are deducted, and items such as skins or the Season Pass are revoked. Repeatedly buying, using and refunding items is abuse, and those accounts are reviewed by our team.

In the game, open the Store and choose Purchase history. Google also lists every payment in your Google Play order history.

No. The premium Season Pass is a one-time purchase for one season and never renews by itself. The free track is always available to everyone.

Yes. Players aged 13 to 17 can spend at most US$50 (or the local equivalent) per calendar month. The Store shows how much is left. Parents can find more in our Parents' Guide.

No. Everything that affects battles can be earned by playing, matchmaking considers power as well as trophies, there are no random paid items, and the Season Pass speed bonus (the only boost) is off in Feuds and the Crown League. See Fair play and odds.

Not always. Early in your journey, and whenever no other player is available, some of the bases you attack and some of the raids on your base are computer-controlled. They play by the same rules, never appear on leaderboards or in Houses or chat, never earn Renown, and never take more than 5% of your storage.

Computer-controlled raids on your base happen only in your first 3 days, at most 2 times a day. The details are on our fair-play page.

Usually for cheating, abusing refunds or breaking the Community Guidelines. Our servers re-check every battle; if a result doesn't match, the server's result counts and the account gets a strike. Automated checks only flag accounts: a person reviews every case before a ban.

Use the form below with the topic Ban appeal and your player tag, or email support@raidcrown.com. Tell us what happened in your own words.

We review every appeal and reply with the outcome. Please send one appeal: more don't speed it up.

Tap the player's name, choose Report and pick Cheating. You can also use the form below with the player's tag. Our team reviews every report.

Tap a player's name or one of their messages and choose Report / mute / block:

• Report sends the player or message to our moderators with the reason you choose. They aren't told who reported them.
• Mute hides their messages from you.
• Block hides their messages and stops them inviting you to a House.

Block and report them, and leave the House if you want to: you can leave at any time. If you feel unsafe, tell someone you trust. Our Community Guidelines explain what isn't allowed and what happens to players who break them.

Our chat filter hides offensive words and links. Player names and House descriptions that break the rules are refused. House chat messages are kept for 90 days.

In the game, open Settings › Account › Download my data. For anything else, email privacy@raidcrown.com. Our Privacy Policy explains what we collect and why.

In the game, open Settings › Account › Delete my account. You have 14 days to change your mind. If you no longer have the game, use our account deletion page, which also lists what is deleted and what we keep.

No. Raidcrown has no ads, and we don't sell personal information or share it for advertising.

• Android 8.0 (API level 26) or later.
• A 64-bit ARM (ARM64) processor; most phones from recent years have one.
• About 3 GB of RAM or more recommended.
• An internet connection: raids, purchases and progress are handled by our servers.
• The game is in English at launch.

1. Update Raidcrown and Android to the latest versions.
2. Restart your phone and check that it has free storage space.
3. Try a stable Wi-Fi or mobile connection.
4. In Settings › Graphics, choose a lower quality.

Still stuck? Use the form below with topic Bug report, your phone model and what happens.

Leave Settings › Graphics on Automatic so the game matches your phone, or pick a lower quality. Lowering the screen brightness helps too.

Raidcrown is available for Android phones on Google Play.